Problem

Sometimes when submitting a problem, we need to have more information for reproducing the problem


Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

Option 1
  1. Check "Enable Debug Log" and hit "Save" (if "Enable Debug Log" is not available, upgrade the plugin version or check "option 2").

Option 2
  1. Goto Logging and Profiling page or type <g> <g> Logging and Profiling


  2. Click on Configure logging level for another package.
  3. Enter eu.toimproveit.saml as package name and select Logging Level to DEBUG

Reproduce the problem

Option 1
  1. Download configuration and attach this file to the ticket
  2. Download logging and attach this file to the ticket
Option 2
  1. Create a support zip and attach it to the ticket

https://confluence.atlassian.com/support/create-a-support-zip-790796819.html


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